Future proof your business as well as cutting costs at the same time with our unique voice solutions that we have on offer just for you.read more
Voice over Internet Protocol (VoIP) is a technology that works by converting sound into digital voice communication. Instead of sending and receiving calls over "traditional" copper landline telephone infrastructure, that information is instead sent over an active Internet connection. The way that voice data travels over the Internet in this situation is virtually indistinguishable from any other type of data, with e-mail being one of the more prominent examples. With VoIP, you have a wider range of options regarding who you can actually call at any one time. You can make computer-to-computer calls, you can call a cell phone, or a landline like you could in a traditional setup.
Unlike on-premise phone systems, VoIP systems do not require a lot of equipment since they are cloud based. A typical VoIP setup requires a router and a switch, but not always depending on the size of your operation. IP Phones can be utilized or with mobile apps, you may prefer to use your cell phone or computer to make calls. For any VoIP system to work, you need adequate broadband internet connection.
IP phones are digital telephones that connect directly to the internet via a router. These phones come in both cordless and corded models.
Absolutely. With VoIP, you can use your computer, be online, and use your phone all at the same time.
Most providers will allow you to continue to use the same number when you start your VoIP service. If you want to keep your current number, ask about the process of porting (moving) it rather than starting with a new number. All South African Geographic numbers can be ported (021, 011, 010, 022, 031, etc.)
There are a few things that have to happen to move your number from one provider to another (this is called a port), and the elapsed time may vary depending on how quickly your current provider processes the port. On average, ports take 7-10 working days to complete; however, they can take up to 4 weeks in rare cases.
We have too, We're happy to say that call quality with Upstream Connect is all that matters. Most call quality issues are caused by network connectivity issues. If you suffer from call quality issues, please inform us and we will assist in getting it resolved ASAP.